Legal information — Voralunex
Legal terms, consumer rights under Australian law, refunds & cancellations, privacy cross-references and intellectual property for our floral workshops across Australia.
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Terms of Use
By using voralunex.pro you accept these Terms. We may update terms from time to time — the version on this page is authoritative. Continued use after changes indicates acceptance.
- Eligibility: You must be 16+ or have parental consent to book classes.
- Bookings: All bookings are subject to availability and confirmation.
- Payments: Payments are processed through our payment provider; we do not store card details.
Governing law: These Terms are governed by the laws of New South Wales, Australia.
Consumer rights (Australian Consumer Law)
Under the ACL you have statutory guarantees for goods and services. Our services (workshops) are covered by these guarantees.
| Issue | ACL implication | Possible remedy |
|---|---|---|
| Service not provided as described | Major failure | Refund or repeat service |
| Minor shortcoming | Minor failure | Remedy offered (fix, partial refund) |
| Cancellation by us | Full refund offered | Refund or rebooking |
This table is a guide — for formal advice contact the Australian Competition and Consumer Commission (ACCC) or NSW Fair Trading.
Data & Privacy
We handle personal information in accordance with our Privacy Policy. This includes workshop registrations, email communications and minimal administrative records.
We retain booking records for business and legal purposes; you can request access or corrections via contacts listed below.
Refunds & Cancellations
Bookings may be cancelled by you or us. Our standard policy:
- Full refund if we cancel or if you cancel with 7+ days notice.
- 50% refund for cancellations 48 hours – 6 days before the class.
- *** refund for cancellations within 48 hours, but transfers may be possible at our discretion.
Exceptional circumstances (serious illness, travel bans) are considered case-by-case. Refunds issued to the original payment method within 14 days where practicable.
Detailed clauses
To the extent permitted by law, Voralunex's liability for any claim is limited to the cost of the service. We are not liable for indirect or consequential loss. Consumer guarantees cannot be excluded where they apply.
All content, images and course materials on voralunex.pro are owned or licensed by Voralunex. You may not reproduce or use materials for commercial purposes without written permission.
Links to third-party sites are provided for convenience. We do not control or endorse third-party policies and recommend reviewing their terms and privacy policies.
Accessibility & Inclusion
We aim to make our workshops and website accessible. If you require adjustments at a workshop (physical access, mobility, sensory needs), please contact us in advance so we can assist.
Complaints about accessibility can be raised via contacts below; we will respond in line with Australian standards and fair trading expectations.
Complaints Officer
Voralunex
Voralunex
Complaints & dispute resolution
If you have a complaint about our service, please contact us first so we may resolve it promptly:
Phone:+61 439 765 210
Email:Voralunex@outlook.com
If unresolved, for consumer matters you may contact NSW Fair Trading or the ACCC depending on the issue. We will cooperate with formal dispute processes where required by law.
Business details & statutory notices
Business: Voralunex
ABN: 29 123 456 789
Address: 47 George Street, Sydney NSW 2000
If you require formal notices to be served, send to the address above. These Terms do not affect any non-excludable statutory rights.